Avaya Aura® is the core communications platform supporting
unified communications and contact center solutions for midsize to
large enterprises. It extends Communication Manager and enables
SIP-based session management with innovative
capabilities.
Leveraging a
revolutionary SIP architecture and virtualization technology, Avaya
Aura simplifies complex networks and reduces infrastructure costs.
Employees at any location can be connected regardless of the
infrastructure the endpoints reside on.
Avaya Aura enables faster
and easier deployment of communications capabilities such as voice,
video, messaging, and presence. As a result, productivity and
business agility can be increased.
Branch, Standard, and
Enterprise Editions offer simple per-user licensing. Additional
software and hardware are offered to support various levels of
scalability and redundancy.
Avaya Aura® Communication Manager This
open, extensible IP telephony platform can be deployed as an IP PBX
or feature server supporting a SIP-only environment, or as an
evolution server supporting both SIP and non-SIP environments.
Communication Manager provides 700+ PBX features, high reliability
and scalability, and advanced features for productivity and
mobility. Built-in capabilities include conferencing and contact
center applications. A wide range of servers, gateways, and analog,
digital, and IP-based communication devices is supported.
Avaya Aura® Contact Center allows organizations
to leverage real-time and historical information to deliver
seamless, context-sensitive customer care. It facilitates
comunication via voice and multimedia channels, so businesses can
deliver service on their customers' own terms.
This software solution
uses SIP alongwith standard SOA and Web-services interfaces to
provide maximum flexibility. It helps organizations better
anticipate customer needs and offers advanced functionality to
quickly, efficiently, and cost effectively satisfy those
needs.
The result is a contact
center that consistently delivers a unified, efficient, and highly
personalized customer contact experiences that build brands and
enhance loyalty.
The software's multimedia capabilities facilitate routing of
communications via voice, email, instant messaging and more.
Context preservation allows employees to better anticipate customer
needs, improving first-contact resolution.
Powerful desktop software
allows agents to simultaneously handle multiple contacts and
quickly access customer context information.
A suite of easy-to-use
administration tools reduce complexity and lower implementation
overhead.
Avaya Aura® Session Manager
Session Manager enables a distributed system featuring
multi-vendor integration, centralized dial plans and user profiles,
easier centralized SIP trunking, easier "on-net" call routing, and
enhanced scalability and security.
Avaya Aura® Session Border Controller
This solution controls and delivers secure interactive
communications-voice, video and multimedia sessions-across an
enterprise's IP network borders. Session Border Controller supports
applications for Unified Communications and Contact Centers,
including remote worker and agent solutions.
Avaya Aura® System Manager
This common management platform is based on Service Oriented
Architecture (SOA) and helps to reduce system management
complexity. It provides centralized management functions for
provisioning and administration. Its extensibility lets customers
expand management capabilities over time to include additional
products, applications and vendor solutions under one common
management umbrella.
Avaya Aura® Communication Manager
Messaging
Integrated voice mail for Communication Manager is provided by
leveraging the Avaya S8500 servers. This application provides call
answering and messaging capabilities that lets a user manage
messages on a PC, add a voicemail component to a text message, and
listen to text messages over the phone.
Avaya Aura® Application Enablement
Services
A set of enhanced telephony APIs, protocols, and web services
are available to developers. These capabilities support access to
the powerful call processing, media, and administrative features
available in Communication Manager. They enable off-the-shelf and
custom integration with hundreds of communications and business
applications such as Microsoft Office Communicator and IBM Lotus
Sametime, as well as a broad range of Call Center, Call Recording
and Click-to-Dial applications.
Avaya Aura® Presence Services
This product provides a scalable, high performance presence
aggregation service that collects and disseminates rich presence
information between Avaya and other third-party endpoints. The
presence information allows users to locate colleagues and experts
to address customer inquiries, handle a service issue, or solve a
critical project problem in real time. It helps to expand contact
center capabilities by leveraging resources and expertise across
the entire enterprise to serve customers better.
Avaya Integrated Management
This product offers a comprehensive set of applications designed
to simplify system administration, provisioning, and network
management, including fault and performance management. It helps
enterprises to manage thousands of branch locations centrally and
to improve network uptime
Avaya Aura® Media Services
The Media Services software gateway helps businesses using H.323
IP or SIP phones and trunks to avoid the cost of purchasing gateway
hardware. For connectivity outside the enterprise, Media Services
is compatible with external SIP service provider trunks. Built on
proven VoIP media gateway technology, Media Services enables a true
one-box deployment of Avaya Aura.
Avaya Aura® System Platform
System Platform technology delivers simplified deployment of
Unified Communications and Contact Center applications. This
framework leverages virtualization technology, pre-defined
templates, common installation, licensing, and support
infrastructure.