Avaya IP Office
Avaya IP Office
The Avaya IP 500 is a phone system designed for small and medium
businesses. Avaya IP Office offers powerful capabilities to help
employees communicate more effectively with customers, vendors, and
each other. Combining advanced, big business functionality with the
ease of use and simplified management that small businesses
require, IP Office is a versatile communications solution that
combines the reliability and ease of a traditional telephony system
with the applications and advantages of an IP telephony solution.
This converged communications solution can help businesses reduce
costs, increase productivity, and improve customer service. The IP
500 is a modular communications solution that scales from 2 to 384
extensions.
Choose from the Essential, Preferred or Advanced Edition of IP
Office to get just the right combination of capabilities for your
business.
Essential Edition: Keep costs down and still
get essential call handling capabilities.
Essential Edition (formally Embedded Voicemail): This edition
supports the essential needs of a customer such as a voicemail box
for each user, voicemail to e-mail, dial by name and automatic
attendant.
The IP Office Essential Edition is the foundation upon which to
build your IP Office solution. Providing the necessary call
handling and routing functionality for IP Office, Essential Edition
helps ensure small businesses have the communications tools they
need to operate effectively and efficiently.
Preferred Edition: Gain 10 times more voice
messaging capacity (than Essential Edition) and handle dozens of
calls simultaneously.
Preferred Edition (formally VoiceMail Pro): In addition to the
features provided by the Essential Edition, Preferred Edition
supports customer and staff collaboration with functions such as
secure "meet me" audio conferencing, call recording, conditional
call routing to ensure that the right person receives the call, and
graphical flexible programming customisation.
IP Office Preferred Edition delivers intelligent communications
capabilities that enable staff to collaborate easily and respond
quickly to customers and colleagues. With Preferred Edition,
businesses can use communications to establish a competitive edge -
through intelligent call routing, sophisticated messaging -and call
handling and application integration.
Advanced Edition: Increase productivity and
efficiencies in customer service
Advanced Edition (Requires Preferred Edition License) is an
add-on to the Preferred Edition. The Advanced Edition supports 24/7
customer service and agent productivity, search & replay of
call recordings and integrated voice response. This Edition
includes 1 Customer Service Supervisor user license for real-time
& historic call reporting to ensure that customer service
objectives are measured.
IP Office Advanced Edition enables growing businesses
to take advantage of Avaya's industry-leading contact centre
expertise. For small to medium businesses that want to
differentiate themselves through exceptional customer service,
Advanced Edition provides customer service reps and their
supervisors with the tools to effectively handle call volumes and
gather and report valuable customer intelligence to help increase
sales and agent productivity.
To arrange for EHL to discuss your telephone requirements, call
0800 255 0035 or email sales@ehl.co.uk